Ask For eBook or Audiobook Help

Please use this form to obtain assistance using the Digital Media Collection. The information requested is necessary to diagnose and solve technical problems. Mandatory fields marked *

Contact Information

Your name: *

Your E-mail address (example: janedoe@isp.com): *

Your Telephone Number (example: xxx-xxx-xxxx): *

Your library card number: *

Problem Details

The Title(s) of problem book(s): *

Exact text of any error message(s):

URL of any error page(s) you encounter:

Problem part(s) (Is it the entire book or specific chapter):

Please describe the problem you have encountered: *

Please be as descriptive as possible and include the steps you took before reaching the problem.

Technical Details

Adobe Digital Editions version (if applicable.) Find this under Library > About Adobe Digital Editions:

The version of Overdrive Media Console you are using (if applicable): *

From within Overdrive Media Console click on 'Help', then 'About Overdrive Media Console'.

The version of Windows Media Player Version you are using (if applicable): *

Also found in Overdrive Media Console 'About' screen reached by clicking on 'Help', then 'About Overdrive Media Console'.

Operating system (Windows 7, Windows XP, Linux, etc.) you are using: *

Internet Browser and version (Internet Explorer 8.0, Firefox 7.0.1, etc.) you are using: *

In most browsers find this under 'Help > About'.

If a portable device is involved, please give the name and version:

If using Apple products give Mac Operating System version:

If using Apple product, please give iTunes version:

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